Kohl's returns policy allows you to return most merchandise bought in-store or online within 180 days of the original purchase date.
Premium electronic watches and packaging must be returned within 30 days of purchase. Please make sure that you remove all personal data and information from any premium electronic devices being returned.
All Beauty Purchases, including Sephora at Kohl’s or Wellness Market, must be returned within 60 calendar days of the date of purchase.
On certain returns, we may require a valid ID. Please keep one handy. Our refund verification system may apply to some returns. Some refunds are limited or denied.
Sephora Return Policy
Sephora at Kohl's must be returned in a new or gently used condition, within 60 days of purchase date. All Kohl's stores accept returns.
Special Holiday Return Policy
Premium electronics purchased between November 1st and December 25th can be returned in their original packaging, with a valid receipt.
Returns in-store
You must return items purchased in-store to Kohls. In-store orders cannot be returned by mail. To receive a refund, or even exchange, please visit Customer Service.
For purchases made with a check, a Kohl's merchandise credit, cash or a corporate refund will be issued. Returns of items with a gift receipt will be issued a Kohl's merchandise credit or an eligible exchange.
Are you unable to locate the receipt in-store?
Some stores might be able to locate the original purchase and process a refund. You can return your items as a non receipted return if we are not able to locate the purchase. Kohl's Merchandise Credit will be issued based on the 13-week lowest sale price of the item(s), which you are returning. You may need to go through additional processing. You may be asked for proof of identity. Please keep one on hand.
Gift cards
Refunds on gift cards purchased are not possible.
Electronic Devices
Please ensure that you remove all personal data and information when returning electronic devices.
Returning Kohls.com Purchases
You can return items purchased at Kohls.com in any Kohl's location, or via mail. If you have any questions about your order, such as missing, damaged, or incorrect merchandise, please visit the Order/Items Received Are Incorrect pages.
Freight Freight Returns
We are unable to accept returns in Kohl's stores on large freight items. To return freight items:
Follow the instructions on the stop sign located near the bottom of your order invoice.
You will not receive a refund for shipping costs or surcharges
There will be a 15% restocking charge. Restocking fees will not be charged for items returned due to defects.
